Indigenous Reaching Home Support Worker

Job description

Job description

Job description

The Fraser Region Aboriginal Friendship Centre Association (FRAFCA) is a rapidly growing Indigenous community-based organization, serving BC’s largest urban Indigenous population of children, youth, families & Elders. Our Vision is to build a community of strong, healthy, successful Indigenous people connected to each other and to their roots by fostering their health & well-being through culturally relevant services, support, and advocacy.

Your Duties:
Working within the context of a client-centered care approach and the vision/values of the FRAFCA, the Indigenous Reaching Home Coordinator worker will:

  • Have a solid understanding of the Reaching Home Directives
  • Attend all Coordinated Access Meetings – alternate
  • Attend related committee meetings within Surrey
  • Input data ensure all data is current on activity reports
  • Complete all Reaching Home requirements
  • Provide client support to our urban Indigenous community
  • Provide referrals
  • Provide supports to help Reaching Home clients in obtaining their basic needs such as shelter, recovery homes, transition homes, assistance with medical appointments, housing, employment and personal development;
  • Provide cultural supports and services to assist in healing for individuals, families, and our urban Indigenous community
  • Have a solid understanding of the historical and current effects of: Colonization, intergenerational and direct effects of residential schools and homelessness.
  • Actively participate in FRAFCA events, such as but not limited to, cultural workshops/youth night, outreach events, NIPD, and homeless counts. This can include evenings and weekends.
  • Other duties as required.

Education and Experience:

  • College Certificate or Diploma in Social Services or relevant equivalent
  • A vehicle and/or ability to drive clients is a necessity
  • Minimum 1 years’ experience in with vulnerable individuals or families or a combination of relevant education and experience
  • Previous experience working with the urban Indigenous community as an asset
  • Must have a broad-based knowledge of homelessness in the Fraser Region area including, social issues that urban Indigenous people face today, including the inter-generational impact of the residential school system on Indigenous families and communities
  • Must posses some knowledge of Indigenous culture and traditions
  • Current First Aid training
  • Must demonstrate a good working knowledge of community resources in Surrey and surrounding communities, particularly Indigenous-specific resources
  • Must have strong written and oral communication skills, including the ability to compile accurate records and prepare reports
  • Willingness to participant in OH&S committee for a term certain period
  • Must have a personal support system and self care plan in place

Other requirements:

  • Sound understanding of available housing, income support and related agency/government assistant programs in Surrey community.
  • Demonstrated ability to perform proactive community outreach activities.
  • Excellent interpersonal communication skills to connect with individuals, funded agencies, and other stakeholders to meet reporting requirements and standards. Able to establish and maintain effective working relationships with coworkers, clients and community agencies.
  • Able to exercise discretion, compassion, and empathy, and maintain confidentiality.
  • Able to work independently and utilize sound judgement to perform all assigned duties with minimal supervision.
  • Results focused to meet high standards of performance, able to monitor progress towards goals and adjust plans as required.
  • Ability to build organizational trust in his or her own professionalism, integrity, and expertise.
  • A confident self-starter, able to meet challenges, and to overcome obstacles.
  • Experience working independently in a fast-paced environment with competing demands and tight timelines.
  • Knowledge and understanding of Indigenous cultures and traditions and ability to work with culturally diverse people. Familiarity with First nation, Metis and Inuit communities in Surrey and surrounding area, and issues and challenges facing those choosing to move to urban centers, is an asset.
  • Knowledge of Microsoft Office software database programs.
  • Must pass criminal record check including vulnerable sector clearance


We thank all that apply, but only those selected for interview will be contacted.

Applications will be accepted on a rolling basis. Open until suitable candidate is found.
*****Pursuant to S. 41 of the BC Human Rights code, preference may be given to Aboriginal Applicants.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 35 per week


  • Casual dress
  • Company events
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Paid time off
  • Wellness program

Flexible Language Requirement:

  • French not required


  • Monday to Friday


  • Bachelor’s Degree (preferred)


  • First Aid Certification (preferred)

Work Location: In person

Indigenous applicants strongly encouraged to apply-

*Pursuant to S. 41 of the BC Human Rights code, preference will be given to Aboriginal Applicants.

We are committed to the National Truth and Reconciliation Calls to Action. FRAFCA is engaged primarily in promoting or serving the interests of Indigenous peoples, FRAFCA prioritizes employment to Indigenous peoples. Preference will be given to Indigenous applicants, unless that preference or employment would constitute a discriminatory practice under the Canadian Human Rights Act