Wage: $25.00 per hour x 40 hrs per week
Employment Type: Full-Time, Regular
Program Code: 0380
Location: 14727, 108th Avenue, Surrey, BC, on-site
Reporting to: Housing & Homelessness Manager
Why FRAFCA:
- Opportunity to work alongside cultural Knowledge Keepers and Elders
- Commitment to holistic, culturally safe approaches in serving clients and community
- Freedom to share and observe personal cultural practices (e.g., smudging in the office)
- Convenient office locations along major transportation routes, including a main office near the SkyTrain station
- Extended Health Benefits package (Medical, Dental, Travel) and Employee Assistance Plan after the successful completion of a 3-month probationary period
- Ten (10) paid sick/personal leave days annually
- Paid vacation entitlement of up to 25 days, based on years of service
- On-site parking available
Job Summary:
The Program Support Worker/Receptionist provides front‑line and general administrative program support. This position is often the first point of contact for clients and community members and is responsible for creating a welcoming, respectful, and culturally safe environment. This position also supports the JP Service Coordination team with light administrative and logistical tasks related to individual & group requests, intake, reporting, and client navigation.
Job Description:
- Serve as the first point of contact for clients, families, visitors, and service providers, both in person, by phone, or by email.
- Greet clients in a respectful and culturally safe manner and direct them to the appropriate program coordinator or services.
- Manage incoming calls, emails, and general inquiries, ensuring timely follow‑up or referral.
- Maintain a welcoming and organized common area for the clients.
- Schedule appointments and meetings for program staff as needed.
- Support walk‑in clients with basic intake screening and routing to appropriate programs, as needed.
- Provide general administrative assistance to the program staff.
- Assist with filing, record‑keeping, and maintaining confidential client and program records.
- Assist with preparation of reports, tracking tools, and internal documentation.
- Arranging travel and accommodations, when required
- Booking and coordinating program space for service delivery
- Work alongside JP Service Coordinators to support preparation, delivery, and reporting for JP individual & group requests by completing logistical and administrative tasks before, during, and after service delivery.
- Complete the Service Coordination Support Tracker for individual and group requests.
- Perform other related duties as assigned by the Manager to support program and organizational operations.
How to Apply:
Apply online at https://frafca.org/careers/careers/ OR submit your resume and cover letter at: A101-10095 Whalley Boulevard, Surrey, BC V3T 4G1
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Applications will be reviewed on a rolling basis, and the position will remain open until a suitable candidate is found.
Pursuant to S. 41 of the BC Human Rights code, preference may be given to Aboriginal Applicants.
We are committed to the National Truth and Reconciliation Calls to Action. FRAFCA is engaged primarily in promoting or serving the interests of Indigenous peoples, FRAFCA prioritizes employment to Indigenous peoples. Preference will be given to Indigenous applicants, unless that preference or employment would constitute a discriminatory practice under the Canadian Human Rights Act.”